Frequently asked questions (FAQ)

Shipping & Delivery

What is the delivery time?

Delivery time is usually 5–14 business days, depending on the product and supplier. You will receive an order confirmation with tracking information as soon as your order has been shipped.

Do you offer free shipping?

We offer free shipping on orders over a certain amount. Current shipping information is displayed at checkout.

Can I track my order?

Yes! Once your order has been shipped, you will receive an email with a tracking link.

Returns & Refunds

What is your return policy?

We offer a 14-day return period from the date you receive your order. The product must be unused and in original condition. Contact us on our contact page to initiate a return.

When will I receive my refund?

Refunds are processed within 5–10 business days after we have received and approved the return.

What if I received a wrong or damaged product?

Please contact us immediately via our contact page with your order number and a photo of the product. We will resolve it as quickly as possible.

Payment

What payment methods do you accept?

We accept the most common payment methods including cards (Visa, Mastercard), Swish, and other options shown at checkout.

Is it safe to shop with you?

Yes, absolutely. Our store uses SSL encryption, and all payments are handled securely via Shopify Payments.

Products

How do I choose the right product for my pet?

Always check the product description for recommended size and use. Don't hesitate to contact us if you are unsure — we are happy to help!

Do your home organization products suit all homes?

Our products are selected to suit most homes with a focus on function and Nordic design. Measurements and specifications are always available in the product description.

Contact

How do I contact you?

You can reach us via our contact page. We usually respond within 1–2 business days.